Contact BlockSpins: Corrections and Casino Questions
By Maeve CorcoranUpdated
Email us at limits@blockspins.io if a limit changes, a figure is incorrect, or a link is broken. A dispute with a casino is initially handled by the casino and then the casino's regulator.
What to send to BlockSpins, and what never to send
The correction is checked against the casino's site before the page is changed.
Helpful in a message
- The URL and the incorrect line
- A screenshot of what the casino shows now
- The country you see it from, since casinos show countries different terms
- For a broken link, the link and the page it's on
Never send
- Passwords or casino logins
- Seed phrase or private key
- ID docs, selfies, proof of address
- Card or bank details
Messages are kept for up to 12 months; our privacy policy explains why.
A complaint about a casino
BlockSpins is a publisher. It cannot see, open, or edit a casino account.
- Write to the casinoUse e-mail or live chat and keep a copy of your request. Each review lists the support address.
- Use its complaints processThe terms name it and how long the casino has to respond. For example, Jack states that you must submit your complaint within two months, as per section 14.
- Go to the regulatorThe Curaçao Gaming Authority, the Anjouan regulator, or the Tobique Gaming Commission, depending on what is listed in the review. Each review contains the casino's route at the end.
- Keep the recordsDates, amounts, and transaction IDs and/or screenshots will strengthen your complaint.
If gambling is causing harm
Free services are available today worldwide.
- Gambling Therapygamblingtherapy.orgFree, online, multilingual support. Advisors familiar with the support services in your country.
- Gamblers Anonymousgamblersanonymous.orgMeetings are available in-person and online, and are listed by country.
Responsible gambling provides a self-check questionnaire of 9 questions, phone lines for Ireland and Quebec, and limit tools at the ten casinos.